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In conversation: Nayati Healthcare Chairperson Niira Radia talks about the future of her venture

Niira Radia, Chairperson and Founder of Nayati Healthcare, talks about her vision for the group’s future and expansion plans

Known for bringing together technology and robust infrastructure with skilled medical professionals, Nayati Healthcare has been steadily transforming the way North India knows medical care. The group’s Founder and Chairperson Niira Radia recently talked about the future of Nayati in an exclusive interview. Here are some excerpts:

What defines Nayati’s delivery of accessible and quality care to masses?

Nayati works in a hub and spoke model to take advanced medical treatments closer to the masses. Our locations have been selected strategically to enable us to cater to maximum populace in the hinterlands. Nayati Medicity, Mathura is the only quaternary care hospital in the region. It caters to as many as 18 districts, and covers a population of over 55 million people within a radius of 200 km.

In addition to our flagship centre in Mathura, Nayati Hospital Agra and Nayati Hathras OPD service provide the last mile accessibility to some of the remotest locations. Our fleet of 17 mobile medical units (MMU) and a team of 100 workers work closely to ensure the best medical care possible for the locals.

Today, patients are becoming more and more tech-savvy. What initiatives has Nayati taken to live up to their expectations and ease the clinical processes?

Providing transparent and real-time information to the patients is one of the most important aspects of hospital services today. We have put together a robust system that facilitates communication through our patient portal, website, mobile app, and social media channels. All these mediums help patients make real-time appointments, make payments, access their reports, and share their feedback about our services.

We strive to make our patients feel valued. To fulfil the same objective, we have dedicated teams are quite attentive towards the feedback shared by our patients, and ensure that their grievances are resolved. We also send out reminders in the form of calls, automated texts, and emails to our patients in order to make sure that the patient is following the prescribed plan of care.

In the coming years, technological advancements like mHealth, AI, and Telemedicine will change the face of medical sector. How does Nayati plan to keep up?

When it comes to keeping up with technological advancements, Nayati has always remained at the forefront and will continue to remain so. For us, telemedicine is an effective tool to make healthcare services accessible to people at the grassroots level. Nayati Medicity, Mathura is India’s first hospital to adopt a cloud-based Digital Intensive Care units (eICU).

Nayati Medicity also has an end-to-end integrated EMR application which makes it a paperless hospital. The hospital’s registration, IPD, OPD, ER, Daycare, Diagnostics – all are integrated for the patients to experience facilities with greater ease of access. It helps in enhancing patient safety and offer better clinical outcomes. It also helps to improve communication and patient care, improve data tracking and workflow management.

In addition, Nayati has also developed a mobile app for patients to book appointments, access reports, make payments and share their feedback about our services. We have a separate app for doctors, through which they can put clinical notes, investigation and medicine orders, and referral for other doctors. They can also verify discharge summaries, make corrections, and put orders for nursing staff.

Tell us more about Nayati’s expansion plans and other hospitals across the country.

We are planning to extend healthcare facilities to Varanasi with a 675-bed facility, out of which 500 beds are to be commissioned in FY 2022. We are also working on starting a 400-bed facility in Nagpur, out of which 250 beds are to be commissioned in 2023. Nayati Healthcare also has plans to culminate expansion in North India with Amritsar by 2024. All these locations have been chosen carefully, considering the potential coverage area and the access gap.

Being the Chairperson, how would you summarize 2019 in terms of challenges, opportunities and growth? What is your vision for Nayati in 2020?

In 2019, we consolidated our acquisitions made the year before and strengthened our position further as a group. The most humbling part of the year had been that through its extensive outreach programme, Nayati has been able to touch over 3 million lives across remote villages of Western Uttar Pradesh, Eastern Rajasthan and Uttarakhand.

The year also marked our entry into Eastern Uttar Pradesh with the opening of Shri Kashi Vishwanath Nayati Arogya Mandir, a free OPD-cum-stabilisation centre in the premises of Shri Kashi Vishwanath Temple at Varanasi.

As the Chairperson of Nayati Healthcare, I firmly believe that 2020 is going to be a defining year for us with the launch of Nayati Super Speciality Hospital, Gurugram, and Nayati Sundar Lal Jain Super Speciality Hospital in Ashok Vihar, New Delhi. We are looking forward to create new standards in the healthcare sector of the country.

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